Returns Policy

Unwanted non-personalised items can be returned, all items need to be in their original packaging with the labels still attached.
If the item is faulty we will need to be notified within 48 hours of the item(s) being received.
You must notify Veloso Direct LTD via email to arrange a return – [email protected]
We will charge a restocking fee of 20% for unwanted plain items.
We do not offer a pickup service and it is your responsibility to arrange the delivery of unwanted goods.
Faulty items cannot be returned after 30 days of the item being received unless deemed a manufacturer fault.
Unwanted items cannot be returned after 30 days of the item(s) being received.

Refund Policy

We will refund items and orders that are faulty if notified to us within 48 hours of you receiving the product.
We may require a picture of the fault so we can raise this with our manufacturers before issuing a refund.
We do not offer refunds on items that are personalised. We do however, send out a logo proof for approval and it is your responsibility to approve the design via email.
If you place an order and no longer require the items please inform us within 24 hours so we can issue a full refund.
Please email [email protected] to raise a case with our customer service team.
Refunds will be refunded back to the original payment method.

Returns to be sent to the following address:

Veloso Direct LTD

15, The Sutton

8 King Edwards Square

Sutton Coldfield

B73 6AQ