Terms and Conditions

These terms and conditions apply to all contracts entered into between Veloso Direct Limited and its customers.

1. Veloso Direct agrees to carry out the requests/requirements of the customer in accordance with written specifications supplied by the customer to Veloso Direct and recorded in writing between the two parties.
2. Payment shall be made for the goods ordered by the customer when placing the order, unless otherwise agreed, and if payment has not been made by the last day of the month following delivery this will result in interest accruing from the date of invoice at the rate of 8% per annum.
3. Ownership of the goods supplied by Veloso Direct to the customer shall only pass to the customer when full payment has been made, full payment resulting in the receipt of cleared funds in respect of the whole order relating to the goods supplied.
4. In such an event where the customer wishes to make alterations or change the artwork/design, or any other aspect of the order then a request must be made to Veloso Direct by the customer in writing. Veloso Direct will use its best efforts to make the alterations in accordance with this request but reserves the right to charge the customer the additional cost of any such changes from this request and will notify the customer of the costs such as changes at the time of the request. Veloso Direct also reserves the right to extend the initial delivery time frame if any changes to an order are required. Orders that require new artwork will require the artwork to be signed by the customer before work is started on such items.
5. Veloso Direct points out that its at its own discretion whether it accepts a return of goods except when the return of goods is as a result of the failure by Veloso Direct to supply the relevant goods in accordance with the order. It must be stated that goods are unable to be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.
6. Unless otherwise agreed these terms and conditions are deemed to apply to all orders and contract arrangements entered into between Veloso Direct and the customer including repeat or new orders from the customer.
7. If there should be any dispute under these terms and conditions or the contract between the customer and Veloso Direct then such a dispute shall be dealt with under English law.
8. It is within Veloso Direct rights to cancel/refuse any online order or any order placed over the phone. 
9. Veloso Direct points out that these terms and conditions do not in any way hinder, restrict, take away or remove any of the customers statutory rights.
10. Discount codes cannot be applied to existing deals such as bundles and can only be used in online transactions. 
11. It is at the sole discretion of Veloso Direct that discount codes are used. 
12. Please note that colours shown may not exactly match the colours on the actual garments. For exact sizing, it is the customers responsibility to please check the sizing guide. Please contact us if you have any enquiries regarding this.
13. Specified “no VAT” products may have additional terms which qualify customers for no VAT, such as safety footwear, where purchases for employees will require the VAT to be added however individual purchases not for employees (subject to safety rating) will qualify for no VAT. It is the the customers responsibility to make their use known to Veloso Direct if subject to VAT charges as individual use will be presumed unless otherwise stated. 
14. Veloso Direct withhold the right to refuse orders, at their sole discretion, for (but not limited to): Offensive words/language/slogans; Offensive graphics/icons; copyrighted material; copyrighted images/phrases